White City Tennis
Terms and Conditions
All regular (weekly) private tennis lessons/ shared private lessons are priced and charged on a term basis at the beginning of each 10 week School term.
Private Coaching & Make-Up Lessons
Anyone can attend your lesson in your place. 1 make-up lesson is allocated per term (not including rain) if notice is given by close of business the day prior. Cancellations made without sufficient notice will not receive a make-up lesson. Make-up lessons can be arranged through the Pro Shop or with your coach. If your coach is not available we will provide another coach. Make-up lessons can be carried over for one subsequent term, but cannot be used in substitute of a regular weekly booking or deducted from the following terms fees or credited towards other services.In the event your coach is sick/away, we will provide a substitute coach.
Private Lessons & Rain Cancellations
Court playability is at the discretion of the pro shop, in the event that your booking is affected by rain we will send an sms message. If you are unsure of the court playability please contact the pro shop. If a lesson is not completed due to rain, a make up lesson will be issued (Unless the majority (50% or more) of a lesson is completed)Some lessons can be completed indoors at the coaches discretion.
Squads are on regardless of weather as we follow a wet weather program that can take place indoors in the event of rain. Missed squads do not qualify for make ups or credits, however if we have a space in another squad the same level we will try and accommodate. Squad places are non transferable and non refundable.
Term Bookings, Enrolments & Re-enrolments
Re-enrolments for all term lessons (privates and squads) are automatic – you have your spot reserved each term until you cancel. Cancellations must be received before the emailed deadline each term.
All tennis camp bookings are completed via the website using our booking app.Tennis camps are always on, rain or shine. We have a full wet weather program and indoor space. Credits or transfers are not permitted in the event of rain. If you are unable to attend you will be able to transfer your booking for another day or receive a credit if notice is given by close of business the day prior. Cancellations made after or on the day will be forfeited.
All court hire bookings are done through the website booking system with the exception ofGift and Credit Vouchers which must be booked through the pro shop 9332 3622. Credit vouchers will be issued for all valid cancellations or washouts. To be eligible for a credit cancellations must be made the day prior to your booking. Bookings may also be transferred to another day if done so the day prior. Court playability is at the discretion of the pro shop. If your booking is affected by rain you will receive an sms message from the pro shop, however if you are unsure of the playability please call to check the status of the courts.
Adult Classes are booked via the website booking app (Advanced Adult classes require a grading via the pro-shop). If you are unable to attend, please contact the pro shop by close of business the day before. You can re-schedule your booking or receive a credit.
All online bookings and payments are completed through our booking software tennisbiz. Payments are completed through a secure payment gateway and will show up on your bank statement as Payrix.